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- To receive quality medical and dental care regardless
of your age, sex, religion, national origin, sexual preference,
disability, health status or ability to pay.
- To be treated
with respect by all HealthSource of Ohio Network
personnel.
- To information contained in your medical record.
You also have the right to participate in decisions involving
your health care.
- To personal privacy. Any discussion, consultation, examination
and/or treatment regarding your care will be done discreetly.
- To
confidentiality of your medical record and other information
related to your medical condition.
- To be seen in a
safe and clean environment.
- To have special needs met,
such as an interpreter to help with communication.
- To appoint
a person to make health care decisions on your
behalf in the event you lose the ability to do so.
- To make advance
directives regarding your medical care and have them honored.
- To file a complaint about your care without fear of
penalty, to have your complaint reviewed, and
when possible, resolved.
- To
provide, to the best of your knowledge, complete information
about your symptoms, past illnesses, medications and other
matters relating to your plan of care.
- To schedule and keep
doctor/dentist appointments, or call to cancel your appointment
if you cannot be there.
- To notify the Network of any changes in address, family
members or insurance coverage (provide a current copy of
insurance
card).
- To ask questions when you do not understand explanations
about your care or services.
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To be responsible for your actions if you refuse treatment
or do not follow your physician’s/dentist’s
instructions.
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To follow the organization’s policies.
- To be courteous and considerate of the Network
personnel and other patients.
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